Shipping
Currently, we only offer shipping to Australia, we are working on expanding this to more countries.
We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping costs.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: TRACK YOUR ORDER
Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible, so you can enjoy your new fashion items soon!
Returns
You can return your items within 30 days after receipt. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. When you want to register a return, you can simply send us an email. Our team is ready to help you and guide you through the return process.
Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide an appropriate solution.
You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, you can email us at support@ocearafashion.com
other questions
If you want to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.
Enter your discount code in the designated field during the checkout process. The discount will automatically be applied to your total amount.
We accept various payment methods, including VISA - MASTERCARD - AMERICAN EXPRESS - MAESTRO - You can view the available options during the checkout process.
Please consult our size chart on the product page to find the correct size for your body type. If you are unsure, please contact us for advice.
Yes, we offer gift cards. For this, please send an email to: support@ocearafashion.com
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We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.